Return Policy FAQ's
What If I Don’t Have a Box to Return My Modem?
We Can Send You a Return Kit If you don’t have access to a suitable box or packing supplies, don’t worry — we can help. We offer a Return Kit option for customers who may not have easy access to packaging materials. This is especially helpful if: You ...
When does billing stop after I return the modem?
Billing stops once the following steps are completed: The modem is delivered to our warehouse, and The return is received, inspected, and fully processed in our system. After confirmed delivery, it may take 3–5 business days for the modem to be fully ...
What if I moved and no longer have the modem?
If you’ve moved and are unable to locate the modem, please contact support as soon as possible so we can review your situation with you. We understand that relocations can be hectic, and equipment may be misplaced during packing, storage transitions, ...
Do I need to include anything inside the box?
When returning your Nomad Internet equipment, please include: The modem device itself The original power adapter (if it was provided with the modem) Additional accessories such as Ethernet cables and packaging inserts To help avoid processing delays: ...
Can you schedule a pickup for me?
Yes. If visiting a post office is not convenient, we can help you schedule a USPS carrier pickup for your modem return. How it works: The prepaid return label must already be attached to your package. The package must be securely sealed and ready for ...
Can I use a USPS Flat Rate box?
No. Please do not use a USPS Flat Rate box when returning your modem with the prepaid label we provide. Here’s why: Our prepaid labels are generated with specific weight, dimensions, and service classifications. USPS Flat Rate packaging operates ...
How long do I have to return my modem?
After a cancellation request is submitted and processed, customers are typically provided a return window (commonly 10 days unless otherwise specified in writing). During this return window: The account is placed into a temporary paused status This ...
How do I get a prepaid return label?
Customers may submit a cancellation request directly through their customer portal at www.nomados.com Submitting the request through the portal ensures that: Your cancellation is properly documented in the system The request is timestamped The return ...
What if I Moved and Can’t Immediately Return the Modem?
Please notify support as soon as possible if you are experiencing any issues with the return process. The earlier we’re aware, the more quickly we can help prevent unnecessary delays or billing concerns. In many cases, we are able to: Resend a ...
Can I temporarily pause my service instead of cancelling?
Yes — Nomad Internet offers a Travel Add-On for $19.95 per month, which can be added to your existing subscription. This add-on provides flexibility for customers who use service seasonally or intermittently. With the Travel Add-On: You may pause ...
How do I properly cancel my service?
To ensure your cancellation is handled properly and billing stops without delay, please follow the steps below: 1. Submit a Cancellation Request Start by submitting a cancellation request through your customer portal at: www.nomados.com Once ...