Can you schedule a pickup for me?

Can you schedule a pickup for me?

Yes. If visiting a post office is not convenient, we can help you schedule a USPS carrier pickup for your modem return.

How it works:

  • The prepaid return label must already be attached to your package.

  • The package must be securely sealed and ready for shipment.

  • Pickup can typically be scheduled for your home, office, or mailbox location (subject to USPS availability in your area).

Important details:

  • Pickups are completed by USPS and are subject to their route schedules and service availability.

  • The package must be accessible to the carrier at the time of pickup.

  • If the carrier is unable to collect the package (for example, if it is not accessible), a new pickup may need to be scheduled.

Before scheduling, please ensure:

  • The modem is packed in a plain box (not a USPS Flat Rate box).

  • The prepaid return label is clearly visible and not covered or altered.

  • You retain the tracking number for your records.

If you would like us to assist with scheduling, simply confirm:

  • The pickup address

  • Preferred pickup location (front door, mailbox, etc.)

  • A target date

We’re happy to coordinate this with you to make the return process as straightforward as possible.

    • Related Articles

    • How do I get a prepaid return label?

      Customers may submit a cancellation request directly through their customer portal at www.nomados.com Submitting the request through the portal ensures that: Your cancellation is properly documented in the system The request is timestamped The return ...

    • Can I use a USPS Flat Rate box?

      No. Please do not use a USPS Flat Rate box when returning your modem with the prepaid label we provide. Here’s why: Our prepaid labels are generated with specific weight, dimensions, and service classifications. USPS Flat Rate packaging operates ...

    • What if I Moved and Can’t Immediately Return the Modem?

      Please notify support as soon as possible if you are experiencing any issues with the return process. The earlier we’re aware, the more quickly we can help prevent unnecessary delays or billing concerns. In many cases, we are able to: Resend a ...

    • Do I need to include anything inside the box?

      When returning your Nomad Internet equipment, please include: The modem device itself The original power adapter (if it was provided with the modem) Additional accessories such as Ethernet cables and packaging inserts To help avoid processing delays: ...

    • Do you sell modems?

      No. Modems provided by Nomad Internet are rental equipment, not purchased devices. The initial equipment or membership fee covers: Activation and setup Administrative processing Ongoing technical support Management of the device The right to use the ...