Please notify support as soon as possible if you are experiencing any issues with the return process. The earlier we’re aware, the more quickly we can help prevent unnecessary delays or billing concerns.

In many cases, we are able to:

• Resend a prepaid return label if the original was not received or has expired

• Verify the correct return address to prevent shipping errors

• Assist with carrier pickup options if getting to a drop-off location is difficult

• Provide packaging guidance to ensure the modem is accepted by the carrier

• Discuss temporary account pauses if you need additional time due to travel, deployment, weather, or other circumstances

Our goal is to make the return process as manageable and stress-free as possible.

That said, equipment return remains a required step to formally finalize account closure. Because the modem is company-owned equipment, the subscription cannot be permanently closed until the device is received and processed at our warehouse.

If you’re unsure about your return status or need help coordinating next steps, please reach out — we’re here to assist.