We Can Send You a Return Kit

If you don’t have access to a suitable box or packing supplies, don’t worry — we can help.

We offer a Return Kit option for customers who may not have easy access to packaging materials. This is especially helpful if:

• You live in a rural area

• You don’t have printer access

• You don’t have a plain shipping box available

• You’re unable to get to a shipping store

What’s Included in the Return Kit?

When requested, we will mail you:

• A properly sized return box

• Protective packing materials (if applicable)

• A prepaid return shipping label

All you need to do is place the modem and accessories inside, seal the box, and drop it off with the designated carrier.

Is There a Cost for the Return Kit?

No. There is no cost for return supplies.

If you need a full return kit — including a box, packing materials, and a prepaid return label — we will send it to you at no charge.

Customers are never required to pay out of pocket for return shipping or packaging when completing a cancellation.

How Do I Request a Return Kit?

Simply contact support and let us know you need assistance with packaging. We’ll arrange to have the kit sent to the mailing address on file.

Please note:

• Shipping times may vary depending on your location.

• Your account can be noted to prevent billing concerns while waiting for supplies.

Important Reminder

Returning the modem is required to finalize account closure. If you anticipate any delay due to packaging or shipping access, please notify support as soon as possible so we can assist and document your account accordingly.

We’re here to make the process as smooth and manageable as possible.