If you don’t have access to a suitable box or packing supplies, don’t worry — we can help.
We offer a Return Kit option for customers who may not have easy access to packaging materials. This is especially helpful if:
You live in a rural area
You don’t have printer access
You don’t have a plain shipping box available
You’re unable to get to a shipping store
When requested, we will mail you:
A properly sized return box
Protective packing materials (if applicable)
A prepaid return shipping label
All you need to do is place the modem and accessories inside, seal the box, and drop it off with the designated carrier.
No. There is no cost for return supplies.
If you need a full return kit — including a box, packing materials, and a prepaid return label — we will send it to you at no charge.
Customers are never required to pay out of pocket for return shipping or packaging when completing a cancellation.
Simply contact support and let us know you need assistance with packaging. We’ll arrange to have the kit sent to the mailing address on file.
Please note:
Shipping times may vary depending on your location.
Your account can be noted to prevent billing concerns while waiting for supplies.
Returning the modem is required to finalize account closure. If you anticipate any delay due to packaging or shipping access, please notify support as soon as possible so we can assist and document your account accordingly.
We’re here to make the process as smooth and manageable as possible.