Do I need to include anything inside the box?

Do I need to include anything inside the box?

When returning your Nomad Internet equipment, please include:

  • The modem device itself

  • The original power adapter (if it was provided with the modem)

  • Additional accessories such as Ethernet cables and packaging inserts

To help avoid processing delays:

  • Do not send unrelated electronics or personal equipment.

  • Ensure the modem is protected with padding to prevent damage during transit.

  • Seal the box securely and attach the prepaid return label clearly on the outside.

If required components are missing upon warehouse inspection, support may reach out for clarification.

If you are unsure what was originally provided with your device, please contact support before shipping and we’ll review your order history with you.

Taking a moment to confirm the correct contents helps ensure your account can be finalized smoothly once the modem is received.

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