Submitting the request through the portal ensures that:

• Your cancellation is properly documented in the system

• The request is timestamped

• The return process can begin without delay

Once a cancellation request is submitted, please allow 24–48 hours for it to be reviewed and processed.

After processing, a prepaid return shipping label will be sent to the email address on file through our shipping system. This label allows you to return the modem at no cost.

If you do not see the return label in your inbox:

• Please check your SPAM or junk folder

• Ensure the email address on your account is correct

• Contact support to have the label resent

We are more than happy to resend return labels at any time. If you need assistance locating it or updating your email address, just reach out and we’ll make sure you’re taken care of promptly.