What if I moved and no longer have the modem?

What if I moved and no longer have the modem?

If you’ve moved and are unable to locate the modem, please contact support as soon as possible so we can review your situation with you.

We understand that relocations can be hectic, and equipment may be misplaced during packing, storage transitions, or property turnover.

When contacting support, please let us know:

  • Whether the modem may still be in storage

  • If it was left at a prior residence

  • Or if it may have been discarded

Under our Terms of Service:

  • The modem remains rental equipment and property of Nomad Internet.

  • Account closure typically requires confirmed equipment return.

If the modem cannot be located or returned, the full retail replacement fee for the equipment may be assessed in accordance with the Terms of Service.

Before any action is finalized, we encourage checking:

  • Storage units

  • Previous landlords or property managers

  • Moving companies

  • Packed boxes not yet unpacked

Our goal is to work toward a fair and clean resolution. If there are extenuating circumstances, please communicate them to support so we can review your account details thoroughly.

We are here to guide you through next steps and help resolve the matter as smoothly as possible.

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