How do I properly cancel my service?

How do I properly cancel my service?

To ensure your cancellation is handled properly and billing stops without delay, please follow the steps below:

1. Submit a Cancellation Request


Start by submitting a cancellation request through your customer portal at:
www.nomados.com

Once submitted, please allow 24–48 hours for our team to review your request and send you detailed return instructions along with a prepaid return shipping label via email.

Submitting the request through the portal ensures your cancellation is timestamped and documented in our system.

2. Return the Modem


After receiving your prepaid label:
  • Carefully package the modem and all included accessories.
  • Attach the prepaid return label provided.
  • Drop the package off with the designated shipping carrier. 
  • Note: Please do not use USPS Flat Rate boxes, as the package may be returned to sender by USPS. Use a plain, unbranded box for your return. If needed, you may request a return kit by contacting support.
There is no cost to you for returning the equipment when using the prepaid label.

3. Warehouse Processing & Account Closure


Once your modem is received at our warehouse:
  • It will be scanned and checked in.
  • Your subscription will be formally closed.
  • Invoice generation will stop.
Please allow 3–5 business days for warehouse processing after the carrier marks the package as delivered.

Important Notes on Timing


Processing times may vary depending on:
  • Shipping carrier delivery timelines
  • Weather or transit delays
  • Warehouse intake volume during peak periods
While the modem is in transit within the approved return window, your account is typically paused to prevent unnecessary billing.

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