When does billing stop after I return the modem?

When does billing stop after I return the modem?

Billing stops once the following steps are completed:

  1. The modem is delivered to our warehouse, and

  2. The return is received, inspected, and fully processed in our system.

After confirmed delivery, it may take 3–5 business days for the modem to be fully processed and checked in by our warehouse team.

Once processing is complete:

  • Your subscription will be formally cancelled.

  • Invoice generation will stop.

  • Your account status will be updated accordingly.

Please note that delivery confirmation and internal warehouse processing are separate steps. Even if tracking shows “delivered,” additional time may be required for intake and verification.

If you would like written confirmation once your return has been processed, you may contact support at any time.

We appreciate your patience during this final step of the cancellation process.

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