The Redemption Program is a one-time reset option designed for customers who have a past-due balance but would like to restore service eligibility and move forward with a clean slate.
For a $75 redemption fee, we will:
Forgive the outstanding past-due balance
Clear the previous account status
Restore eligibility to activate new service
Allow you to move forward without carrying prior debt
It is intended as a courtesy solution for customers who want to reconnect without the burden of previous charges.
The program requires a one-time $75 payment.
Once paid, the prior balance is forgiven and the account is reset. This does not apply toward a new monthly subscription — it strictly clears previous debt.
The Redemption Program:
Does not refund previous payments
Does not transfer ownership of equipment
Does not waive unreturned equipment requirements
Does not replace the need to start a new subscription
If equipment was not returned previously, that may still need to be resolved before activation.
You can review full details and enroll directly here:
Once the redemption fee is paid:
Your past balance is cleared.
Your account becomes eligible for activation.
You may proceed with selecting a new service plan.
If you need assistance during the process, our support team is happy to help.
No. The Redemption Program is a one-time courtesy option per customer/account. Once used, it cannot be applied again.
In most cases, the reset occurs within 1–2 business days after the redemption fee is processed. You will receive confirmation once your account is eligible for reactivation.
This option is ideal for customers who:
Had service previously
Accumulated a past-due balance
Want to reconnect service
Prefer not to pay the full prior balance
If you have questions about your eligibility or would like someone to review your account before enrolling, please contact support — we’re happy to walk you through it step by step.
We appreciate the opportunity to help you move forward with a fresh start.