Will I be sent to collections?

Will I be sent to collections?

If an account remains unpaid for an extended period, it may be reviewed for further action in accordance with the Terms of Service.

Before escalation occurs, customers typically receive:

  • Payment reminders

  • Past-due notices

  • Account status notifications

To help avoid escalation:

  • Contact support promptly if you are experiencing difficulty

  • Return rental equipment if cancelling

  • Discuss available options before balances accumulate

We strongly encourage proactive communication. In many cases, concerns can be reviewed and resolved more efficiently when addressed early.

If you have received a notice and have questions, please reach out to support so we can review your specific account status with you.

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