If an account remains unpaid for an extended period, it may be reviewed for further action in accordance with the Terms of Service.
Before escalation occurs, customers typically receive:
Payment reminders
Past-due notices
Account status notifications
To help avoid escalation:
Contact support promptly if you are experiencing difficulty
Return rental equipment if cancelling
Discuss available options before balances accumulate
We strongly encourage proactive communication. In many cases, concerns can be reviewed and resolved more efficiently when addressed early.
If you have received a notice and have questions, please reach out to support so we can review your specific account status with you.