What if my service disconnected before payment was made?
If your service disconnected before your payment was made on your invoice, please allow your Nomad modem 30 minutes to reestablish its signal to the closest tower. If your service has not restored after 30 minutes, please power cycle your modem by simply unplugging and plugging it back into power. Most of the time, this is all that needs to happen. If your service has not restored after you power cycled your modem, please feel free to contact us at anytime at 210-598-5949, live chat on our website, or by submitting a support ticket.
Why am I being auto-billed?
Per Nomad Internet's Terms of Service, a credit or debit card must be on file for your subscription. You may visit your Nomad customer portal at anytime to change or edit your payment details on file. Here are some other knowledge base articles you ...
How do I change my auto-pay payment method?
You can login to your Nomad customer portal anytime to access and change your payment method, review your payment history, and see your subscription(s) with Nomad Internet. Simply login to your Nomad customer portal and edit your payment details ...
How can I see the payments I made for my Nomad subscription?
You can see the payments you have made on your Nomad subscription at anytime by visiting your Nomad customer portal! From your customer portal, you can change or edit your payment method on file, view your Nomad subscription(s), and view all payments ...
What payment methods do you accept?
Right now, we accept Mastercard, Visa, Discover and American Express. For your convenience, we also now accept Apple Pay! We will be adding additional ways of making payment in the future, so please check back! Please see these additional helpful ...
Are there really no contracts?
Yes! Nomad Internet does not lock you into a contract. Unlike other Internet providers, Nomad Internet allows you to pay for your service on a month to month basis. Please see these additional helpful articles from our knowledge bas: What is your ...