General Tech Support FAQ's
Can I change from Nomad Flex Pay to the one-time rental fee?
Yes! If you opted to be in our Nomad Flex Pay program upon sign up and are paying monthly for your equipment rental, you can switch to paying the one-time rental fee at anytime. Once you switch to the one-time rental fee, you will not have any ...
Why is my modem used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem. All modem's are quality tested and verified before leaving our warehouse. A used modem will function at the same excellent ...
Why am I being auto-billed?
Per Nomad Internet's Terms of Service, a credit or debit card must be on file for your subscription. You may visit your Nomad customer portal at anytime to change or edit your payment details on file. Here are some other knowledge base articles you ...
How do I submit a ticket for support request?
If you have a support or billing request, please visit here to submit a ticket. Please allow 24-48 hours during normal business hours (Monday - Friday 9:00-6:00 CST) for one of our friendly customer service representatives to help you with your ...
Can I use a cell booster with a Nomad modem?
Cellular boosters can cause interference and do not work well with Nomad modems. Our modems must receive direct signal from the nearest tower for a certain set of frequencies not normally amplified by cell boosters. While your modem is trying to ...
What if my service disconnected before payment was made?
If your service disconnected before your payment was made on your invoice, please allow your Nomad modem 30 minutes to reestablish its signal to the closest tower. If your service has not restored after 30 minutes, please power cycle your modem by ...
What is a membership fee?
Upon purchase, you will pay a one-time activation fee for your membership. Membership is a lease payment for the use of Nomad's modems. The membership cost includes; the cost of setup, administration, support for each subscription, unlimited ...
Why are my download speeds different in the morning and evening?
There are a number of variables that cause differences in download speeds, but the most common of these is Network congestion. At certain times of the day, more users in your particular area are online. Typically, you may notice a speed different in ...
Can I use a standalone WiFi router or mesh system with my Nomad Modem to extend my range?
Yes, you can add a Wifi router or mesh system with your Nomad modem. By doing so, will enhance the range and reliability of your Wi-Fi. We recommend using a Wi-Fi 6 technology Wi-Fi router or mesh system. We recommend Google Nest to extend your WiFi ...
How many devices can I connect to my modem?
The amount of devices that you can connect varies by the modem you are using. For a Nomad Air, it will support up to 30 devices. For a Nomad Raptor, it will support up to 128 devices. For a Nomad Omega, it will support up to 30 devices. The Nomad Ark ...
What modems work with the Nomad App?
The modems that work with the Nomad App are the Nomad Air, Raptor, and Ark. The Nomad Cubes or any Legacy BYOD modems are not yet available in the Nomad app.
What happens if my modem doesn't connect after I plug it in?
Move your modem to different parts of your home or business. Ensure your modem is completely free of obstructions and is placed in or near a window on the highest floor of your home or business. Once your modem is in the best spot in your home or ...
What is the second SIM slot on my Nomad Air, Raptor, or Ark?
If you have a Nomad Air, Raptor or Ark, you likely have dual SIM slots on the back of your modem. The dual slots are designed to use multiple sims with multiple subscriptions. However, our plans only require a single SIM to function and connect. ...
How do I get assistance setting up my modem?
Each modem we send out has a set up guide sheet included. In most cases, this is all you need to complete your set up and start receiving the best rural wireless internet service in the country! To begin, please download the Nomad Internet app from ...
What do the LED lights and colors mean on my Nomad Omega
White (Fast Blinking) = Firmware is updating (FOTA). Shows only white firmware is being installed or before FOTA reboot for 1-2 seconds. White (Slow Blinking) = System is booting. Shows until device is ready to show signal status. White (Solid) = ...
What if I'm experiencing slow speeds?
There are a number of factors to consider when experiencing slow internet speeds. First we need to determine what speeds you are receiving. Start by doing a google search for Speedtest.net. This is a simple and quick way to see what your current ...
Where do I place my modem?
Placing your modem in the right spot matters. The closer you can get your modem to a window the better but in a window is ALWAYS best. This gives your modem the opportunity to connect to the nearest tower. Ensure your modem is free of obstructions ...
What do the LED lights and colors mean on my Nomad Air, Raptor, or Ark?
Blue light (Blinking) = Weak 5G connection (1-2 signal bars) Blue light (Solid) = Strong 5G connection (3-5 signal bars) Green light (Blinking) = Weak 4G connection (1-2 signal bars) Green light (Solid) = Strong 4G connection (3-5 signal bars) White ...
How do I activate my device once I receive it?
Your device was pre-activated and tested before leaving our warehouse. You just simply need to unpack it, find a good spot in a window, and plug it in. All you need to do is enjoy the best rural wireless internet in the country! We will do the rest. ...