Why am I being auto-billed?
Per Nomad Internet's Terms of Service, a credit or debit card must be on file for your subscription. You may visit your Nomad customer portal at anytime to change or edit your payment details on file.
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How do I change my auto-pay payment method?
You can login to your Nomad customer portal anytime to access and change your payment method, review your payment history, and see your subscription(s) with Nomad Internet. Simply login to your Nomad customer portal and edit your payment details ...
Why was I billed for my subscription before receiving my modem?
Upon checkout, you will be billed for your first month's subscription. Once our shipping team selects your Nomad modem in our warehouse, our team begins the activation and quality testing process. Your modem will be shipped as soon as it has been ...
I canceled my account and received RMA instructions, now what?
After your cancellation gets approved by our team here at Nomad, you will soon receive RMA instructions to the email address you have on file with us. The RMA instructions contain specific directions on how and where to send your modem back to and ...
How do I cancel my account?
We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can ...
Where is my refund?
Once your Nomad modem is delivered back to our warehouse, please allow 12-14 business days for your Nomad modem to be processed, inspected and tested accordingly. You will be notified via email once your modem begins to process back in our warehouse. ...