After your cancellation gets approved by our team here at Nomad, you will soon receive RMA instructions to the email address you have on file with us. The RMA instructions contain specific directions on how and where to send your modem back to and the condition requirements of your modem.
From the time your RMA instructions are received, your will receive a 14-Day Grace Period to return your modem and will not be billed at this time (Please note that the 14-Day Grace Period is different than your 7-Day Money Back Guarantee).
You have 14-days from the receipt of your RMA instructions to ship the modem back to our warehouse. If your modem is not received within the 14-Day Grace Period, your subscription will resume and you will continue to be billed. If Nomad does not receive your modem within your 14-Day Grace Period, you will not be refunded for your Membership or subscription, regardless if it was requested within your 7-Day Money Back Guarantee.
If your modem is not received within 30-days of receipt of your RMA instructions, Nomad Internet will consider the modem stolen and a replacement fee will be assessed onto your account. Please visit our Terms of Service you agreed to on Section 4 for more information regarding Nomad's Subscription Cancellation and Refund Policy as well as 4.3:
"Nomad Devices that are not returned or are returned in an unsatisfactory manner (Please reference Section 4.2 regarding Modem Condition) will be subject to a fee of $150 for Nomad Cube, $200 for Nomad Omega, $439 for Nomad Air, $599 for Nomad Raptor and $899 for Nomad Ark."
Please see below for more articles you may find helpful!
How do I cancel my account?
We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can ...
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...
Do I pay for shipping when I return my modem?
Yes, if you are ready to cancel your subscription with Nomad Internet, you are responsible for all shipping costs. Shipping costs are non-refundable and you can find out more information in our Terms of Service regarding our return and cancellation ...
Where is my refund?
Once your Nomad modem is delivered back to our warehouse, please allow 12-14 business days for your Nomad modem to be processed, inspected and tested accordingly. You will be notified via email once your modem begins to process back in our warehouse. ...
How do I contact Nomad Internet?
We strive to make contacting Nomad Internet as quick and simple as possible by providing multiple channels to contact us through. You may contact us directly by phone by calling 210-598-5949. You may contact us via live chat on our website here. You ...