Do I pay for shipping when I return my modem?
Yes, if you are ready to cancel your subscription with Nomad Internet, you are responsible for all shipping costs. Shipping costs are non-refundable and you can find out more information in our Terms of Service regarding our return and cancellation policy. Consider using a trackable shipping service and purchasing proper insurance as we are not responsible for loss or damage for your return shipment. Please note that you must contact Nomad before you return any item. Please fill out our online form here to request a cancellation. Please do not ship your modem before your formal cancellation request has been processed and RMA instructions are provided. Failure to formally request a cancellation of your membership, or shipping an item independently without contacting Nomad, may result in delays with cancelling your subscription and you will continue to be billed and charged.
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...
I canceled my account and received RMA instructions, now what?
After your cancellation gets approved by our team here at Nomad, you will soon receive RMA instructions to the email address you have on file with us. The RMA instructions contain specific directions on how and where to send your modem back to and ...
How do I cancel my account?
We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can ...
Where is my refund?
Once your Nomad modem is delivered back to our warehouse, please allow 12-14 business days for your Nomad modem to be processed, inspected and tested accordingly. You will be notified via email once your modem begins to process back in our warehouse. ...
Does the condition of my returned modem matter?
Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...