How do I cancel my account?
We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can help you as quickly and efficiently as possible:
1. What type of modem do you have?
2. What is your modem's IMEI?
Once your cancellation request processes through our billing department, you will receive RMA instructions on how to send back your modem.
Please review more information in this article about the condition your modem must be in upon return and this article for more information about our 7-day Money-Back Guarantee!
I canceled my account and received RMA instructions, now what?
After your cancellation gets approved by our team here at Nomad, you will soon receive RMA instructions to the email address you have on file with us. The RMA instructions contain specific directions on how and where to send your modem back to and ...
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...
Do I pay for shipping when I return my modem?
Yes, if you are ready to cancel your subscription with Nomad Internet, you are responsible for all shipping costs. Shipping costs are non-refundable and you can find out more information in our Terms of Service regarding our return and cancellation ...
Where is my refund?
Once your Nomad modem is delivered back to our warehouse, please allow 12-14 business days for your Nomad modem to be processed, inspected and tested accordingly. You will be notified via email once your modem begins to process back in our warehouse. ...
How do I contact Nomad Internet?
We strive to make contacting Nomad Internet as quick and simple as possible by providing multiple channels to contact us through. You may contact us directly by phone by calling 210-598-5949. You may contact us via live chat on our website here. You ...