Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, may result in delays with closing your Membership and in continued Monthly Invoice collections. In order to do so, please fill out our online form here so one of our friendly customer service representatives can assist you.
While a member may request cancellation for their membership at anytime, your subscription cancellation can only take place when your Nomad modem has been processed and returned to Nomad Internet. You will have a 14-Day Grace Period starting from the day your RMA instructions were sent to the email address we have on file. If Nomad's warehouse does not receive your modem back within 14-days after your RMA confirmation, your will continue to be billed for your subscription.
If we do not receive your device within 30-days of receiving your RMA instructions, Nomad Internet will consider it stolen and you will be invoiced to replace the modem accordingly.
Please check our Terms of Service to get additional details regarding our cancellation and refund policy.
Do I pay for shipping when I return my modem?
Yes, if you are ready to cancel your subscription with Nomad Internet, you are responsible for all shipping costs. Shipping costs are non-refundable and you can find out more information in our Terms of Service regarding our return and cancellation ...
I canceled my account and received RMA instructions, now what?
After your cancellation gets approved by our team here at Nomad, you will soon receive RMA instructions to the email address you have on file with us. The RMA instructions contain specific directions on how and where to send your modem back to and ...
How do I cancel my account?
We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can ...
Does the condition of my returned modem matter?
Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...
Why is my modem used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem. All modem's are quality tested and verified before leaving our warehouse. A used modem will function at the same excellent ...