Why was I billed for my subscription before receiving my modem?
Upon checkout, you will be billed for your first month's subscription.
Once our shipping team selects your Nomad modem in our warehouse, our team begins the activation and quality testing process. Your modem will be shipped as soon as it has been programmed and tested. This process takes approximately 1-business day. Your billing date is adjusted accordingly to coincide with the delivery date of your modem.
Does the condition of my returned modem matter?
Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...
Why is my modem used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem. All modem's are quality tested and verified before leaving our warehouse. A used modem will function at the same excellent ...
Do I pay for shipping when I return my modem?
Yes, if you are ready to cancel your subscription with Nomad Internet, you are responsible for all shipping costs. Shipping costs are non-refundable and you can find out more information in our Terms of Service regarding our return and cancellation ...
Why was I charged for my subscription after my device was delivered back to your warehouse?
If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to ...