What is your 14-day Money Back Guarantee?

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• When does my 14-Day Money Back Guarantee begin?

  Your 14-Day Money Back Guarantee begins on the date that your tracking number states your modem was delivered to your address. Once your modem is delivered, your 14-Day Money Back Guarantee begins from that time.

• What happens if I requested to cancel in my 14-day Money Back Guarantee, but sent my modem back after my 14-Day Grace Period

  When you cancel your service, for any reason, within your 14-day Money Back Guarantee, Nomad provides you with a 14-Day Grace Period from the time you receive your RMA instructions to return your modem. Per the Terms of Service you agreed to upon ...

• What is not refunded with my 14 Day Money Back Guarantee?

  You have 14-days from the time of delivery to try out our modem and services. If for any reason, you do not like it, you may contact us by filling out an online form here to begin your return. Once we receive your return back to our warehouse and is ...

• Why was I charged for my subscription after my device was delivered back to your warehouse?

  If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to ...

• Are there really no contracts?

  Yes! Nomad Internet does not lock you into a contract. Unlike other Internet providers, Nomad Internet allows you to pay for your service on a month to month basis. Please see these additional helpful articles from our knowledge bas: What is your ...