General Billing FAQ's
When will my order ship?
All orders placed by 12:00PM CST on regular business days, Monday through Friday, will be shipped the same day. Any orders placed after 12:00PM CST on regular business days or weekends will be shipped the next business day.
How do I activate my modem?
After you receive your modem, it is now ready to be activated. In order to activate your modem, please visit your App Store or Google Play Store and locate the Nomad Internet app. After you download the Nomad Internet app, please open your app and ...
How do I contact Nomad Internet?
We strive to make contacting Nomad Internet as quick and simple as possible by providing multiple channels to contact us through. You may contact us directly by phone by calling 210-598-5949. You may contact us via live chat on our website here. You ...
What if I am owed a refund?
We want to ensure you are made whole! If you are owed a refund, please fill out our online ticket form so one of our friendly customer service representatives can investigate your request. In the category drop down menu in Nomad's online ticket form, ...
Why was I charged a fee after I submitted a credit card dispute dispute?
Per our Terms of Service, Nomad Internet reserves the right to charge a $25 fee for each dispute filed as Nomad Internet is charged a dispute fee by our payment processor for every occurrence. We try and make every effort to resolve your request. We ...
What are non-refundable charges?
Non-refundable charges include your Service Activation Fee, Account Set up Fee, and shipping. Please refer to our Terms of Service in Section 2: The Account Set up Fee is a one-time Fee so that our team can verify, test, quality-check and process ...
What payment methods do you accept?
Right now, we accept Mastercard, Visa, Discover and American Express. For your convenience, we also now accept Apple Pay! We will be adding additional ways of making payment in the future, so please check back! Please see these additional helpful ...
Why was I charged for my subscription after my device was delivered back to your warehouse?
If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to ...
How can I see the payments I made for my Nomad subscription?
You can see the payments you have made on your Nomad subscription at anytime by visiting your Nomad customer portal! From your customer portal, you can change or edit your payment method on file, view your Nomad subscription(s), and view all payments ...
Why was I billed for my subscription before receiving my modem?
Upon checkout, you will be billed for your first month's subscription. Once our shipping team selects your Nomad modem in our warehouse, our team begins the activation and quality testing process. Your modem will be shipped as soon as it has been ...
How do I change my auto-pay payment method?
You can login to your Nomad customer portal anytime to access and change your payment method, review your payment history, and see your subscription(s) with Nomad Internet. Simply login to your Nomad customer portal and edit your payment details ...
Can I pay by check?
Unfortunately not right now. Presently, Nomad Internet accepts either a credit or debit card. You may add or change your debit or credit card simply by visiting your Nomad customer portal !
How do I pay my bill?
Please click here to access your Nomad customer portal. If you have any billing questions or concerns and would like to talk to one of our friendly customer service agents, please fill out an online request form here, or through live chat on our ...