General Billing FAQ's
What is the Nomad Internet Redemption Program?
1. What is the Nomad Internet Redemption Program? The Redemption Program is a one-time reset option designed for customers who have a past-due balance but would like to restore service eligibility and move forward with a clean slate. For a $75 ...
How Do I Access My Customer Portal?
You can access your Nomad Internet customer portal at: ? www.nomados.com To log in: Visit www.nomados.com Enter the same email address you used when signing up for service Follow the prompts to log in or reset your password if needed What You Can Do ...
Why do I need to keep a payment method on file?
Nomad Internet operates on a recurring subscription model. To maintain active service, a valid payment method must remain on file for the duration of your subscription. This allows: Automatic monthly renewal Uninterrupted service Timely processing of ...
Will I be sent to collections?
If an account remains unpaid for an extended period, it may be reviewed for further action in accordance with the Terms of Service. Before escalation occurs, customers typically receive: Payment reminders Past-due notices Account status notifications ...
Why did my bill increase?
A change in your monthly invoice may occur for several reasons, including: A promotional rate reaching its expiration period A plan upgrade or downgrade An add-on feature being activated A past-due balance rolling into the current cycle Changes to ...
Can I change my payment method?
Yes — you can update or change your payment method at any time. To do so: Visit www.nomados.com Log in using the email address used at signup Navigate to billing or payment settings Add or replace your payment method For security and PCI compliance ...
What happens if my payment fails?
If a payment attempt is unsuccessful, you will receive a notification by email so you can take action. Common reasons payments fail include: Expired or replaced card Insufficient funds Closed or restricted accounts ACH processing delays Our system ...
When is my monthly payment due?
Your monthly payment is due on your subscription renewal date, which is determined by the date your service was originally activated. For example, if your service began on the 15th of the month, your renewal date will typically occur on or around the ...
I cancelled previously — why was the account still active?
In some cases, an account may remain active if: A formal cancellation request was started but not fully completed or submitted through the customer portal, or The required equipment (modem) was not returned and checked in at our warehouse. Because ...
What happens if I file a dispute with my bank?
When a charge is formally disputed through your bank or card issuer, the transaction enters their review process. This process is typically handled directly between the financial institution and the merchant and may take up to 30 days or longer ...
How long do refunds take?
Once your refund is approved and processed, the funds are issued back to the original method of payment used at the time of purchase. After the refund is issued on our end, most financial institutions reflect the credit within 1–5 business days. ...
Do you sell modems?
No. Modems provided by Nomad Internet are rental equipment, not purchased devices. The initial equipment or membership fee covers: Activation and setup Administrative processing Ongoing technical support Management of the device The right to use the ...
What happens if I returned my modem but still see charges?
If a modem is currently in transit or has been delivered but is still awaiting warehouse check-in, the system may temporarily continue to reflect the subscription as active. This is because billing and account status are tied to the equipment being ...
Why am I receiving invoices if I’m not using the service?
Nomad Internet billing is tied to an active subscription status and the modem remaining checked out on the account— not internet usage levels. This means that even if: The modem is unplugged The service is not being used You’ve moved locations Signal ...