Why was I charged a fee after I submitted a credit card dispute dispute?
Per our Terms of Service, Nomad Internet reserves the right to charge a $25 fee for each dispute filed as Nomad Internet is charged a dispute fee by our payment processor for every occurrence.
We try and make every effort to resolve your request. We ask that you work with our friendly customer service team to resolve your concern or request before filing for a dispute. We want to make things right and ensure you are completely satisfied and happy with our service from beginning to end.
Do you do credit checks?
No, Nomad does not have credit requirements to receive service. No credit checks are required to purchase from Nomad. Please see additional information helpful information from our knowledge base: Can I use a Nomad Cube with a Travel Plan? What is ...
What is a membership fee?
Upon purchase, you will pay a one-time activation fee for your membership. Membership is a lease payment for the use of Nomad's modems. The membership cost includes; the cost of setup, administration, support for each subscription, unlimited ...
Can I change from Nomad Flex Pay to the one-time rental fee?
Yes! If you opted to be in our Nomad Flex Pay program upon sign up and are paying monthly for your equipment rental, you can switch to paying the one-time rental fee at anytime. Once you switch to the one-time rental fee, you will not have any ...
Can I pay by check?
Unfortunately not right now. Presently, Nomad Internet accepts either a credit or debit card. You may add or change your debit or credit card simply by visiting your Nomad customer portal !
Why was I charged for my subscription after my device was delivered back to your warehouse?
If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to ...