Where do I place my modem?
Placing your modem in the right spot matters. The closer you can get your modem to a window the better but in a window is ALWAYS best. This gives your modem the opportunity to connect to the nearest tower. Ensure your modem is free of obstructions and is in the highest possible floor in your home or business.
If you have a Nomad Air, Raptor or Ark, there is a special app you can download that specifically helps with placement.
Follow the instructions within the Inseego mobile app to connect to your modem and perform a location survey to identify the best possible location for your modem.
Please click here to find out more information on how to use a WiFi router or mesh system to extend your range!
Why is my modem used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem. All modem's are quality tested and verified before leaving our warehouse. A used modem will function at the same excellent ...
Does the condition of my returned modem matter?
Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...
What happens if my modem doesn't connect after I plug it in?
Move your modem to different parts of your home or business. Ensure your modem is completely free of obstructions and is placed in or near a window on the highest floor of your home or business. Once your modem is in the best spot in your home or ...
How do I activate my modem?
After you receive your modem, it is now ready to be activated. In order to activate your modem, please visit your App Store or Google Play Store and locate the Nomad Internet app. After you download the Nomad Internet app, please open your app and ...