What if I am owed a refund?
We want to ensure you are made whole! If you are owed a refund, please fill out our online ticket form so one of our friendly customer service representatives can investigate your request. In the category drop down menu in Nomad's online ticket form, choose "I have a billing issue" and then "Checking on my existing refund request". From here, fill out your information accordingly.
We thank you so much for your patience and we want to make you whole. If for any reason you feel you are owed a refund, we will investigate your request accordingly. Please note that it may take 3-5 business days to fully investigate your request. We will notify you once we finalize our research and will then share our findings with you. If we find that you are indeed owed a refund, we will ensure you are made whole. Nomad Internet has grown very rapidly over the past 3 years, which could have resulted in lost requests due to the infancy creation of policies and procedures to keep up with the demand. We value each and every one of our customer's and we sincerely apologize for this, but we will make every effort to make it right. Once again, we thank you so much for your patience!
Where is my refund?
Once your Nomad modem is delivered back to our warehouse, please allow 12-14 business days for your Nomad modem to be processed, inspected and tested accordingly. You will be notified via email once your modem begins to process back in our warehouse. ...
What happens if I requested to cancel in my 7-day Money Back Guarantee, but sent my modem back after my 14-Day Grace Period
When you cancel your service, for any reason, within your 7-day Money Back Guarantee, Nomad provides you with a 14-Day Grace Period from the time you receive your RMA instructions to return your modem. Per the Terms of Service you agreed to upon ...
What is your 7-day Money Back Guarantee?
Nomad believes in our services and products. So much so, that we are willing to put our money where our mouth is. If for any reason, you decide to not keep your Nomad service, you have up to 7-days to cancel your services from the moment your modem ...
Why was I charged for my subscription after my device was delivered back to your warehouse?
If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to ...
Do I need an RMA before returning my modem?
Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout, Section 4 states Failure to formally request a cancellation of your Membership, or shipping an item independently, ...