What happens if my modem doesn't connect after I plug it in?
Move your modem to different parts of your home or business. Ensure your modem is completely free of obstructions and is placed in or near a window on the highest floor of your home or business. Once your modem is in the best spot in your home or business, plug your modem into power to refresh your connection.
If you are still note able to connect, make note of what color LED is displaying on your modem and contact our customer service team. We are more than happy to help you and we can be reached at +1 385-257-2809 , through live chat on our website or by sending an email to firstname.lastname@example.org.
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to get more information on what the LED light means on your Nomad Air, Raptor, and Ark
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to get more information on what the LED light means on your Nomad Cube
How many devices can I connect to my modem?
The amount of devices that you can connect varies by the modem you are using. For a Nomad Air, it will support up to 30 devices. For a Nomad Raptor, it will support up to 128 devices. For a Nomad Omega, it will support up to 30 devices. The Nomad Ark ...
Why is my modem used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem. All modem's are quality tested and verified before leaving our warehouse. A used modem will function at the same excellent ...
Does the condition of my returned modem matter?
Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...
Where do I place my modem?
Placing your modem in the right spot matters. The closer you can get your modem to a window the better but in a window is ALWAYS best. This gives your modem the opportunity to connect to the nearest tower. Ensure your modem is free of obstructions ...
How do I activate my modem?
After you receive your modem, it is now ready to be activated. In order to activate your modem, please visit your App Store or Google Play Store and locate the Nomad Internet app. After you download the Nomad Internet app, please open your app and ...