What happens if I requested to cancel in my 14-day Money Back Guarantee, but sent my modem back after my 14-Day Grace Period

What happens if I requested to cancel in my 14-day Money Back Guarantee, but sent my modem back after my 14-Day Grace Period

When you cancel your service, for any reason, within your 14-day Money Back Guarantee, Nomad provides you with a 14-Day Grace Period from the time you receive your RMA instructions to return your modem. 

Per the Terms of Service you agreed to upon checkout, Nomad will use the provided tracking number to determine the delivery date back to our warehouse. If your modem is received by our warehouse after your 14-Day Grace Period, you will no longer be eligible for your Membership refund or subscription refund even if you cancelled within your 14-day Money Back Guarantee.

If Nomad Internet does not receive your modem back within the 14-Day Grace Period, your subscription will resume and you will be billed as normal. 

    • Related Articles

    • What is your 14-day Money Back Guarantee?

      Nomad believes in our services and products. So much so, that we are willing to put our money where our mouth is. If for any reason, you decide to not keep your Nomad service, you have up to 14-days to cancel your services from the moment your modem ...

    • When does my 14-Day Money Back Guarantee begin?

      Your 14-Day Money Back Guarantee begins on the date that your tracking number states your modem was delivered to your address. Once your modem is delivered, your 14-Day Money Back Guarantee begins from that time.

    • Does the condition of my returned modem matter?

      Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service Section 4.2 Modems are required to be returned in the manner ...

    • What is not refunded with my 14 Day Money Back Guarantee?

      You have 14-days from the time of delivery to try out our modem and services. If for any reason, you do not like it, you may contact us by filling out an online form here to begin your return. Once we receive your return back to our warehouse and is ...

    • How do I cancel my account?

      We're sad to see you leave Nomad! In order for us to cancel your account with us, per our Terms of Service, you need to fill out our online form here. Please have the following information handy while filling out your online request so that we can ...