How do I submit a ticket for support request?
If you have a support or billing request, please
visit here to submit a ticket. Please allow 24-48 hours during normal business hours (Monday - Friday 9:00-6:00 CST) for one of our friendly customer service representatives to help you with your request.
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How do I contact Nomad Internet?
We strive to make contacting Nomad Internet as quick and simple as possible by providing multiple channels to contact us through. You may contact us directly by phone by calling 210-598-5949. You may contact us via live chat on our website here. You ...
How many devices can I connect to my modem?
The amount of devices that you can connect varies by the modem you are using. For a Nomad Air, it will support up to 30 devices. For a Nomad Raptor, it will support up to 128 devices. For a Nomad Omega, it will support up to 30 devices. The Nomad Ark ...
What is a membership fee?
Upon purchase, you will pay a one-time activation fee for your membership. Membership is a lease payment for the use of Nomad's modems. The membership cost includes; the cost of setup, administration, support for each subscription, unlimited ...
Why was I charged a fee after I submitted a credit card dispute dispute?
Per our Terms of Service, Nomad Internet reserves the right to charge a $25 fee for each dispute filed as Nomad Internet is charged a dispute fee by our payment processor for every occurrence. We try and make every effort to resolve your request. We ...
Can I use a Nomad Cube with a Travel Plan?
Yes, the Nomad Cube can be used with a travel plan. The Nomad Cube, however, is not compatible with the Nomad Travel bag or the Nomad app. If you have a Nomad Cube with a travel plan and would like to pause your subscription, please contact one of ...