Popular Articles
Can I Use a Cell Booster With a Nomad Modem?
In most cases, we do not recommend using a traditional cell signal booster with a Nomad modem. While it may seem like a booster would improve performance, cellular boosters can sometimes decrease signal quality for Nomad devices. Why boosters can ...
Why Are My Internet Speeds Slow?
Slow internet speeds can happen for several reasons. The first step is to determine what speeds you are actually receiving. ? Step 1: Run a Speed Test Go to Google and search “Speedtest.net” (or visit speedtest.net directly). Run a test and note ...
What happens if my payment fails?
If a payment attempt is unsuccessful, you will receive a notification by email so you can take action. Common reasons payments fail include: Expired or replaced card Insufficient funds Closed or restricted accounts ACH processing delays Our system ...
How Do I Properly Reboot My Nomad Modem?
A proper reboot can resolve many temporary connectivity issues. Follow these steps: Unplug the modem from power. Wait 2–3 full minutes (this allows tower session refresh). Plug the modem back in. Wait 3–5 minutes for full reconnection. Avoid ...
What If I Don’t Have a Box to Return My Modem?
We Can Send You a Return Kit If you don’t have access to a suitable box or packing supplies, don’t worry — we can help. We offer a Return Kit option for customers who may not have easy access to packaging materials. This is especially helpful if: You ...