Exchanging Your Service

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With Nomad Internet, we make exchanges easy! Please see below how we can help you with your exchange!

  1. If you need to exchange your service due to a service concern, please contact one of our team members who can help you get into the right plan by contacting support@nomadinternet.com.
  2. Once our team has made a recommendation for a new plan or replacement, a Nomad team member will provide you with return instructions to use to send the old equipment back.*
  3. A new order will be placed for whichever plan you are switching into, and we will ship you your new equipment as quickly as we can!
  4. Once you receive your new items, use the label provided from our team to return your original equipment. Easy!

As always if you have any questions please reach out to us through our Live Chat support (available 7 days a week) or our Support Team email for further information!

* Please note that the original set of equipment MUST be returned to discontinue billing on this plan! As each device that is shipped out receives its own corresponding billing subscription on your account, failure to return equipment you are no longer using may result in additional monthly service fees until the item is returned. Complete information on Monthly Invoices can be found in our terms of service.

Dec 29, 2022

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