Returns and Exchanges

  • Exchanging Your Service

    With Nomad Internet, we make exchanges easy! Please see below how we can help you with your exchange! If you need to exchange your service due to a service concern, please contact one of our team members who can help you get into the right plan by contacting support@nomadinternet.com. Once our t...
  • Return Policy and Expectations

    Cancellation requests must be submitted to our Customer Cancellation Line by calling (512) 668-1239. A customer service agent will then assist in providing you correct return instructions to include a Return Authorization Number (RMA) to reference on your return. Requests to cancel service that a...
  • What happens if what I choose doesn't work?

    If the plan you initially choose does not connect or is slower than expected, this most likely means there is a lack of LTE coverage/reception around your location, or it can be that the cellular tower your device is trying to utilize is congested from high usage in your area. Regardless of ...
  • Can I put my account subscription on hold or pause it for a month?

    Unfortunately, we are unable to pause subscriptions. As Nomad provides a recurring subscription service, where members pre-pay for service ahead of time, if you would like to discontinue service you must reach out to our team to request a return. Should a member discontinue service, and choose t...