Exchanging Your Service
With Nomad Internet, we make changing your plan quick and painless. Our process is automated so you are never stuck and can always change. Please see below how we can help you with your exchange!
Exchanging Your Plan (within the 7-day Trial Period)
To begin your exchange, please click here to ...
Return Policy and Expectations
Returning your equipment to Nomad is easy!
If your plan didn't work as expected, or if you need to cancel your service, you can reach out to us at firstname.lastname@example.org to receive a free return label to ship it back to us at no cost to you!
Once you have printed your return label and sent b...
What happens if what I choose doesn't work?
If the plan you initially choose does not connect or is slower than expected, this most likely means there is a lack of LTE coverage/reception around your location, or it can be that the cellular tower your device is trying to utilize is congested from high usage in your area.
Regardless of ...
Can I put my account subscription on hold or pause it for a month?
Unfortunately, we are unable to pause subscriptions. As Nomad provides a recurring subscription service, where members pre-pay for service ahead of time, if you would like to discontinue service you must reach out to our team to request a return.
Should a member discontinue service, and choose t...