How Do I Activate My Modem?
Each modem we send includes a set-up guide sheet. In most cases, this is all you need to complete your setup and start receiving the best rural wireless internet service in the country!
To begin, please download the Nomad Internet app from your App Store or Google Play Store. Once you download the Nomad Internet app, locate “Activate” from the bottom tool bar.
You will need your IMEI and ICCID (Sim Card number) handy, as well as, the email address you used to order your Nomad modem.
Please foPopularCan I Use a Cell Booster With a Nomad Modem?
Cellular boosters can cause interference and do not work well with Nomad modems. Our modems must receive direct signal from the nearest tower for a certain set of frequencies not normally amplified by cell boosters.
While your modem is trying to listen to what it needs to hear, a cell booster is amplifying and rebroadcasting a host of other frequencies that the modem can’t use. Essentially, the signals become “noise” for our modem. If there is a high enough noise level, the modem will degrade iSome readersWhat Do the LED Lights and Colors Mean On My Nomad Omega or Omen?
WHITE:
White (Fast Blinking) = Firmware is updating (FOTA). Shows only white firmware is being installed or before FOTA reboot for 1-2 seconds.
White (Slow Blinking) = System is booting. Shows until device is ready to show signal status.
White (Solid) = Passing signal. Shows after device is ready if the device is passing signal.
White (50% Bright) = Setup complete. Lower the brightness after 5 minutes of passing signal.
RED:
Red (Hard Blinking) = No SIM carFew readersUnderstanding Nomad Internet’s Support Response Times and Service Level Agreement (SLA)
At Nomad Internet, we know how critical it is for our customers to get timely and effective support when they need it most. Whether you’re working remotely, managing your smart home, or traveling across the country in your RV, having reliable internet and responsive support is essential. That’s why we’ve established a clear Service Level Agreement (SLA) that outlines our response times and resolution expectations based on the urgency of your request.
Here’s a breakdown of our support response tFew readersWhat Happens If My Modem Doesn't Connect After I Plug It In?
Move your modem to different parts of your home or business. Ensure your modem is completely free of obstructions and is placed in or near a window on the highest floor of your home or business. Once your modem is in the best spot in your home or business, plug your modem into power to refresh your connection.
If you are still note able to connect, make note of what color LED is displaying on your modem and contact our customer service team. We are more than happy to help you and we can be reacFew readersWhat is the Second SIM Slot on My Nomad Air, Raptor, or Ark?
If you have a Nomad Air, Raptor or Ark, you likely have dual SIM slots on the back of your modem. The dual slots are designed to use multiple sims with multiple subscriptions. However, our plans only require a single SIM to function and connect.Few readersWhat Modems Work With the Nomad App?
The modems that work with the Nomad App are the Nomad Air, Nomad Raptor, and Nomad Ark. The Nomad Cubes, Omens, Omegas, Rural Ones or any Legacy BYOD modems are not yet available in the Nomad app.Few readersWhy is My Modem Used?
All modem's are the property of Nomad Internet. When you order with Nomad, you may or may not receive a brand new modem.
All modem's are completely cleaned, sanitized, refurbished, and quality tested before leaving our warehouse. A used modem will function at the same excellent quality as a brand-new modem!Few readers