• How do I contact Nomad Internet?

  We strive to make contacting Nomad Internet as quick and simple as possible by providing multiple channels to contact us through. Please visit our website at www.nomadinternet.com to talk to our virtual assistant or live agent on chat, email us at support@nomadinternet.com, or call us at 281-800-1000. We also have common FAQ's available for our most commonly asked questions in our Nomad Internet wiki. We are constantly adding to our articles, so please check back frequently!Few readers

• Why Was I Charged For My Subscription After My Device Was Delivered Back to Your Warehouse?

  If you were billed again for your subscription after your device was delivered to our warehouse, this likely happened because your return was delivered after the 14-Day Grace Period Nomad provides to give ample time for you to ship our modem back to our warehouse. Remember, billing will resume after the end of your 14-Day Grace Period.Few readers

• Where is My Refund?

  Once your Nomad modem is delivered back to our warehouse, please allow 5-7 business days for your Nomad modem to be processed, inspected and tested accordingly. *Please note: Nomad cannot begin your return and refund process until your Nomad Internet modem has been delivered back to our warehouse. Please contact us on our live chat at www.nomadinternet.com or email us at support@nomadinternet.com to receive a prepaid shipping label! Please review our  Terms of Service (https://nomadinternet.coFew readers

• How Do I Request a Refund?

  At Nomad Internet, we’re committed to making sure you feel taken care of! If you believe you’re owed a refund, we’re here to help. Simply reach out to us at support@nomadinternet.com or give us a call at 281-800-1000, and one of our friendly customer service representatives will be happy to look into your request. We truly appreciate your patience as we investigate. Please allow us 3-5 business days to thoroughly review your request. Once we’ve completed our research, we’ll get backFew readers

• What is Your 14-day Money Back Guarantee?

  Nomad believes in our services and products. So much so, that we are willing to put our money where our mouth is. If for any reason, you decide to not keep your Nomad service, you have up to 14-days to cancel your services from the moment your modem is delivered. As per Nomad's terms of service, you will be refunded for both your modem rental fee and subscription plan if your cancellation request was before the expiration of your 14-day MonFew readers

• How Can I See the Payments I Made For My Nomad Subscription?

  You can see the payments you have made on your Nomad subscription at any time by visiting your Nomad customer portal! From your customer portal, you can change or edit your payment method on file, view your Nomad subscription(s), and view all payments you made for your Nomad subscription(s).Few readers

• What is Not Refunded With My 14 Day Money Back Guarantee?

  You have 14-days from the time of delivery to try out our modem and services. If for any reason, you do not like it, you may cancel your by contacting us via live chat at www.nomadinternet.com or emailing us at support@nomadinternet.com. Please note that the SIM kit fee, activation fee, and shipping charges are non-refundable.Few readers

• What Payment Methods Do You Accept?

  Right now, we accept Mastercard, Visa, Discover and American Express. For your convenience, we also now accept Apple Pay! We will be adding additional ways of making payments in the future, so please check back!Few readers

• I Canceled  My 14-day Money Back Guarantee, But Sent My Modem Back After My 14-Day Grace Period

  When you cancel your service for any reason within your 14-day Money Back Guarantee, Nomad provides you with a 14-day Grace Period from the time you receive your RMA instructions and prepaid return label to return your modem. Nomad Internet will use the provided tracking number to determine the delivery date to our warehouse. If your modem is delivered to our return processing center after your 14-Day Grace Period, you will no longer be eligible for any refunds, even if you cancelled within youFew readers

• How Do I Change My Auto-Pay Payment Method?

  Hey there, Nomad Explorer! Guess what? You can dive into your Nomad Customer Portal anytime you like! It’s your personal hub where you can: • Tweak Your Payment Method: Got a new card or just want to switch things up? No worries! Simply login and update your payment details right on the Home page. • Peek at Your Payment History: Wondering about past payments? They’re all neatly listed for you to review. • Check Out Your Subscriptions: See all your Nomad Internet subscriptionsFew readers

• Excessive Usage

  Hello, Nomad Family! 😊 At Nomad Internet, we're proud to offer unlimited data plans designed to keep you connected, no matter where you are. However, we also need to make sure that everyone on our network has a great experience, which means keeping an eye on excessive data usage. This guide will help you understand what "excessive usage" means, and how to avoid any interruptions in your service. What Does Unlimited Data Mean? Yes, you heard it right! Our plans come with unlimitFew readers

• Can I Pay By Check?

  Unfortunately not right now. Presently, Nomad Internet accepts either a credit or debit card. You may add or change your debit or credit card simply by visiting your Nomad customer portal !Few readers

• How Do I Pay My Bill?

  Please click here to access your Nomad customer portal. You may also request a payment link from Watson, our friendly virtual assistant by visiting www.nomadinternet.com and clicking on the chat icon on the bottom right.Few readers

• Do I Pay for Shipping When I Return My Modem?

  Yes, if you are ready to cancel your subscription with Nomad Internet, no worries! Please contact us via live chat on our website at nomadinternet.com or email us at support@nomadinternet.com. Nomad internet will provide you with RMA instructions and a prepaid label. Please keep in mind that you must contact Nomad before you return any item. Please do not ship your modem before your formal cancellation request has been processed and RMA instructions are provided. Failure to formally request aFew readers

• What Are Non-Refundable Charges?

  Non-refundable charges include your SIM Kit, Account set up fee, and shipping charges. The SIM Kit fee is a one-time fee charged upon purchase so that our team can verify, test, quality-check and process your modem for shipment. The Service Activation Fee is a one-time Fee that is associated with the cost of activating your service by one of our Wireless Experts so that it is ready to use.Few readers

• Why Was I Charged a Fee After I Submitted a Credit Card Dispute?

  At Nomad Internet, we’re all about making your experience smooth and enjoyable. Fun fact: when a dispute is filed, our payment processor charges us a $25 fee—yikes! We’d much rather save that money (and the hassle) and put it toward providing you with even better service. Per our Terms of Service, Nomad Internet reserves the right to charge a $25 fee to your account for each dispute filed. Our friendly customer service team is eager to assist with any concerns or requests you might have. BeforFew readers

• Do I Need an RMA Before Returning My Modem?

  Yes, you need to contact Nomad Internet prior to returning your modem. Per Nomad Internet's Terms of Service agreed to upon checkout. While a Nomad member may request cancellation of their Nomad Internet service at any time, your subscription cancellation can only take place when your Nomad modem has been processed and returned to Nomad Internet. Your subscription plan will be paused for 14-days after you receive RMA instructions and yourFew readers

• Does the Condition of My Returned Modem Matter?

  Yes, if you decide to cancel your subscription with Nomad Internet, the condition your modem returned matters as the modems are the property of Nomad Internet. Per Nomad's terms of service that you agreed to upon checkout, all Nomad modems must be returned as they were shipped. Please note that no modifications should be made to the modem, to include the addition of any adhesive or tape. If the condition is beyond normal wear andFew readers

• How to Restore Your Service After Payment

  We’re here to help you get back online quickly! If your service was disconnected and you’ve just made a payment, it may take up to 2 hours for your Nomad modem to reconnect to the nearest tower. Here’s what you can do to get back up and running: Wait 2 hours after your payment for the modem to automatically reconnect. If your service hasn’t restored after 2 hours, try power cycling your modem. This is as simple as unplugging the modem from the power outlet, waiting a few secFew readers

• When Will My Order Ship?

  All orders placed by 12:00PM CST on regular business days, Monday through Friday, will be shipped the same day. Any orders placed after 12:00PM CST on regular business days or weekends will be shipped the next business day.Few readers

• When Does My 14-Day Money Back Guarantee Begin?

  Your 14-Day Money Back Guarantee begins on the date that your tracking number states your modem was delivered to your address. Once your Nomad Internet modem is delivered, your 14-Day Money Back Guarantee begins from that time.Few readers