Articles on: Troubleshooting

Where do I place my modem?

Placing your modem in the right spot matters πŸ“‘. The closer you can get your modem to a window πŸͺŸ the better, but placing it in a window is ALWAYS best πŸ…. This gives your modem the opportunity to connect to the nearest tower πŸ™οΈ. Ensure your modem is free of obstructions 🚫 and is in the highest possible floor in your home or business 🏠🏒.


If you have a Nomad Air, Raptor, or Ark, there is a special app πŸ“² you can download that specifically helps with placement.


Scan the QR code to install the Inseego mobile app from the Apple Store or Google Play πŸ“±, or visit https://inseego.com/inseego-connect-get-app to download the app.


Follow the instructions within the Inseego mobile app πŸ“± to connect to your modem and perform a location survey πŸ—ΊοΈ to identify the best possible location for your modem πŸ“‘.


Please click here to find out more information ℹ️ on how to use a WiFi router πŸ“Ά or mesh system to extend your range! πŸ“‘πŸŒ

Updated on: 09/27/2025

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