What Are Non-Refundable Charges?

Non-refundable charges include your SIM Kit, Account set up fee, and shipping charges.

The SIM Kit fee is a one-time fee charged upon purchase so that our team can verify, test, quality-check and process your modem for shipment.

The Service Activation Fee is a one-time Fee that is associated with the cost of activating your service by one of our Wireless Experts so that it is ready to use.

Updated on: 09/27/2025