Using Certified Modems with Nomad Internet: What You Need to Know

Hello, Nomad Family! 😊

At Nomad Internet, we're committed to providing you with the best possible internet service—no matter where you are. To ensure that everyone has a seamless experience, our network provider allows the use of certified devices only when accessing our services. We want to explain why it's important to use these certified devices and what happens if you use an uncertified one.

Why Certified Devices Matter

Nomad Internet offers certified devices for rent to all our customers. These devices are approved by our network provider to work efficiently with our services. Certified devices ensure that you receive the best internet connection possible, while also protecting the network for everyone.

Using uncertified devices can lead to issues such as:

• Connection Problems: Uncertified devices may not be optimized for our network, leading to slower speeds, interruptions, or even complete disconnection.

• Network Disruption: Devices that aren't approved by our provider could affect the network quality, not just for you, but for other customers as well.

What Are Uncertified Devices?

Here are some examples, not limited to the following, of uncertified devices that can cause issues if used with your Nomad Internet SIM card:

• Mobile Devices: Including smartphones or tablets

• Nighthawks

• Cradlepoints

• In-hand Modems or any similar device not approved by our network provider

If you remove the SIM from the certified modem that we provide and place it into any of these uncertified devices, it could cause network problems and service interruptions.

What Happens if You Use an Uncertified Device?

If you place your Nomad Internet SIM card in an uncertified device, your service will be terminated. It's important to follow the rules set by our network provider to avoid any interruptions to your service.

How to Avoid Service Termination

To ensure you continue enjoying your Nomad Internet service without any issues, please follow these guidelines:

• Keep the SIM Card in the Certified Device: Always keep the SIM card in the modem we provide. This ensures that your device is fully optimized for the best performance.

• Only Use Certified Devices: Nomad Internet offers certified devices for rent that are specifically designed to work with our network. These devices are thoroughly tested and approved to give you the best possible experience.

If you're ever unsure about your device or need help, reach out to us—we're always happy to help!

Need Help or Have Questions?

Our team is always here to assist you with any questions you may have about your certified device. Whether you're experiencing issues or just need more information, we've got you covered:

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon to chat with us live.

Final Thoughts

We want to ensure that you have the best possible internet experience with Nomad Internet. By using our certified devices, you're not only ensuring great performance for yourself, but also helping us maintain a stable and reliable network for all our customers. Stick with the devices we provide, and you'll enjoy uninterrupted service that keeps you connected wherever you roam.

Thanks for being a valued part of the Nomad Internet family! 🌟

Stay connected, stay awesome!

Updated on: 09/27/2025