Understanding Nomad Internet’s Chargeback Policy: How We Can Help Resolve Billing Issues

Hello, Nomad Internet Family! 😊

At Nomad Internet, we strive to provide the best customer experience possible, including making sure that any billing questions or concerns are handled quickly and efficiently. We understand that billing issues can occasionally arise, and we're here to help resolve them! Before taking any formal action, such as filing a chargeback, we ask that you reach out to us first so we can work together to find a solution.

In this article, we'll explain our chargeback policy and why contacting us directly is the best way to resolve any concerns.

How We Handle Billing Inquiries

We want you to feel confident in your service and billing. If you ever notice a discrepancy on your bill or have any questions about charges, we encourage you to contact our customer service team as soon as possible. Our dedicated team is happy to assist with any concerns and will do everything in our power to resolve the issue quickly and fairly.

Why It's Important to Contact Us First

Before initiating a chargeback with your bank, it's important to know that we're here to help! Filing a chargeback can lead to additional complications and delays, while simply contacting us directly can often resolve the issue much faster. Here's why:

• Faster Resolution: We can usually resolve billing disputes much quicker than the chargeback process. Often, it's just a simple misunderstanding or error that we can fix immediately.

• Open Communication: When you contact us first, we can review the issue together, ensuring that all the details are addressed and explained to your satisfaction.

• Avoid Additional Fees: Filing a chargeback incurs a $25 fee per instance, which we charge according to our terms of service. These fees can be avoided by resolving the issue directly with us.

What Happens If You File a Chargeback

If you do choose to file a chargeback without contacting us first, here's what you can expect:

• We Will Provide Evidence: We take chargebacks seriously and will provide all necessary evidence to the payment processor, including:

• Communications we've had with you regarding the issue.

• Shipping information, including tracking and delivery confirmations.

• Data usage reports and subscription records.

• $25 Chargeback Fee: As mentioned in our terms of service, each chargeback instance will incur a $25 fee. This helps cover the fees our payment processor charges us to handle the dispute.

• Future Service Impact: Filing a chargeback may affect your ability to purchase service from Nomad Internet in the future. It's important to be aware that unresolved disputes can prevent future orders.

Returning Your Modem Is Required

If you've canceled your service or are in the process of a chargeback, you'll need to return your modem. Since all Nomad Internet modems are rentals, failure to return your modem could result in additional charges. Here's why:

• Unreturned Modems: If the modem is not returned, we will continue to charge you for modem rental fees or the full replacement cost of the modem.

• Collections: In the event that a modem is not returned and a chargeback is filed, we may need to send the account to collections. This could include collecting for:

• Any unpaid subscription fees.

• Modem fees or replacement costs.

• Dispute fees charged by our payment processor.

• Collection fees charged by the collections company.

How to Reach Us

We're committed to providing excellent service and resolving any concerns you may have. If you have a billing question or any issues, please don't hesitate to contact us. We're here to help!

• Email: support@nomadinternet.com

• Phone: 281-800-1000

• Live Chat: Visit NomadInternet.com and click the chat icon to chat with us live.

Final Thoughts

At Nomad Internet, we're dedicated to maintaining open communication and resolving any billing inquiries you might have. Filing a chargeback should always be a last resort, as we're confident we can work together to solve any issue before it escalates. We value your business and are here to ensure your experience with us is as smooth as possible.

Thank you for being a valued member of the Nomad Internet family! Let's keep the lines of communication open to ensure your service remains uninterrupted and your concerns are addressed quickly and efficiently. 🌟

Updated on: 09/27/2025