Taking Care of Your Nomad Internet Modem
Hello, Nomad family! 😊
We wanted to share some important information about keeping your Nomad Internet modem in great condition. Since the modem is the property of Nomad Internet, it's essential to ensure it's well-maintained throughout your service with us. This not only guarantees the best possible internet experience for you but also helps avoid any additional charges when it's time to return the modem.
Why It's Important to Keep Your Modem in Good Condition
Your Nomad Internet modem is a crucial part of your internet service, acting as the gateway to your online world. Keeping it in good condition ensures:
• Optimal Performance: A well-maintained modem provides faster speeds and a more stable connection.
• Longevity: Proper care extends the life of the modem, reducing the likelihood of issues or downtime.
• Avoiding Charges: Returning the modem in good condition helps you avoid any repair or replacement fees.
What Could Be Considered 'Bad Condition'?
To help you understand how to care for your modem, here's a list of conditions that might be considered as 'bad condition' and could result in charges:
- Physical Damage:
• Cracked or Broken Casing: Any cracks, dents, or breaks in the modem's outer shell.
• Damaged Ports: USB, Ethernet, or power ports that are broken, bent, or not functioning.
• Water Damage: Exposure to liquids causing corrosion or malfunction.
- Missing Components:
• Power Adapters: Lost or damaged power cords or adapters.
• Antennas: Missing or broken antennas that came with the modem.
• Cables: Any original cables not returned with the modem.
- Unauthorized Modifications:
• Tampering: Opening the modem casing or altering internal components.
• Custom Firmware: Installing unauthorized software or firmware.
- Excessive Wear and Tear:
• Heavy Scratches: Significant scratches that affect the modem's appearance or functionality.
• Stains or Residue: Buildup of dirt, grime, or sticky substances on the modem.
- Label Removal or Damage:
• Removed Labels: Serial numbers, barcodes, or other identification labels that are missing or unreadable.
• Defaced Labels: Labels that have been marked over or damaged.
- Non-Functional Modem:
• Not Powering On: The modem does not turn on or function correctly.
• Intermittent Connectivity: Issues with maintaining a stable connection due to damage.
Possible Charges for Damaged Modems
If the modem is returned in bad condition, Nomad Internet may need to charge for repair or replacement costs. Charges may include:
• Repair Fees: Costs associated with fixing minor damages to restore the modem to working condition.
• Replacement Fees: If the modem is beyond repair, you may be charged the full retail price for a replacement modem.
Tips for Keeping Your Modem in Good Condition
To avoid any charges and ensure a smooth cancellation process, here are some friendly tips:
• Handle with Care: Always place your modem in a safe, secure location away from edges or high-traffic areas.
• Avoid Liquids: Keep the modem away from water, drinks, or damp environments.
• Use Original Accessories: Only use the provided power adapter and cables.
• Keep It Clean: Gently dust the modem occasionally to prevent buildup.
• Avoid Extreme Temperatures: Do not expose the modem to very high or low temperatures.
• Don't Open the Modem: Never attempt to open or repair the modem yourself.
Remember: The Modem is Property of Nomad Internet
As a reminder, the modem provided to you is the property of Nomad Internet. If you decide to cancel your service, it's important to return the modem in good condition to complete your cancellation. Failing to return the modem or returning it in a damaged state may result in additional charges.
Returning Your Modem
When you're ready to return your modem:
- Package It Safely: Use the original packaging if possible, or securely wrap the modem and its accessories to prevent damage during shipping.
- Include All Components: Make sure to return all items that came with the modem, including power adapters, cables, and antennas.
- Follow Return Instructions: Check your cancellation confirmation email or contact our support team for detailed return instructions and shipping labels.
- Keep Tracking Information: Save any shipping receipts or tracking numbers until the return is confirmed.
We're Here to Help!
If you have any questions or need assistance with caring for or returning your modem, please don't hesitate to reach out. Our friendly support team is always here to help make your Nomad Internet experience as smooth as possible.
• Email: support@nomadinternet.com
• Live Chat: Visit NomadInternet.com and click the chat icon.
Thank you for being a valued part of the Nomad Internet family!
Updated on: 09/27/2025
Thank you!