Nomad Rental Policy

Modem Ownership and Rental Terms

1. Ownership of Modems

All modems provided by Nomad Internet (hereinafter referred to as "the Company") remain the exclusive property of the Company. Customers are granted a limited, non-transferable license to use the modem solely for accessing the Company's internet services. The modem must not be resold, rented, or otherwise distributed without prior written consent from the Company.

2. Right to Reclaim Equipment

The Company reserves the right to reclaim its modems at its sole discretion and for any reason. This reclamation may occur under circumstances including, but not limited to:

• Termination of Service: Upon discontinuation of the internet service, whether by customer request or Company decision.
• Non-Payment: In cases of overdue or unpaid invoices despite prior notices.
• Violation of Terms: If the customer breaches any terms outlined in this Agreement.
• Equipment Condition: If the modem is found to be damaged, malfunctioning, or not functioning as intended.

Customers will be notified in advance of the intent to reclaim equipment, and arrangements will be made for the return of the modem within a specified timeframe.

3. Modem Rental Pricing

The Company reserves the right to modify modem rental pricing at any time without prior notice. Customers will be informed of any changes in pricing through the contact information provided in their account settings or via email notifications. Continued use of the modem after such changes constitutes acceptance of the new pricing terms.

4. Equipment Protection and Liability

• Premier Equipment Protection: Customers who enroll in Nomad Internet's Premier Equipment Protection plan are covered against accidental damage, theft, and other unforeseen issues. This plan ensures that customers are not financially responsible for damages, as the Company will handle repairs or replacements as needed.
• Standard Customers: Customers who do not have Premier Equipment Protection are financially responsible for any damage to the modem. In the event of damage, loss, or malfunction not covered under warranty, the customer must replace the modem at its full retail cost. This ensures that the Company can maintain the quality and reliability of its services without incurring undue expenses.

5. Return of Equipment

Upon termination of service, customers are required to return all modems and related equipment in good working condition. The return process includes:

• Packaging: Securely packaging the modem and all included accessories.
• Shipping: Sending the equipment back to the designated Company address using a tracked shipping method.
• Confirmation: Providing proof of shipment and ensuring receipt by the Company.

Failure to return the equipment may result in additional charges or fees as outlined in the Company's Return Policy.

6. Maintenance and Support

The Company is responsible for the maintenance and support of all modems provided. Customers experiencing issues or malfunctions with their modem should promptly contact the Company's customer support team for assistance. The Company will provide troubleshooting steps, repair, or replacement services as necessary to ensure optimal performance of the internet service.

7. Liability for Equipment and Replacement

Customers are responsible for ensuring the modem is used in accordance with the Company's guidelines and are liable for any damages resulting from misuse, neglect, or unauthorized alterations to the equipment. The Company reserves the right to assess and charge for repairs or replacements needed due to such damages. The customer is responsible for the full retail cost of the modem if the modem is damaged or lost.

8. Security and Privacy

All modem interactions and data transmissions are subject to the Company's privacy policies and security protocols. Customers must not attempt to modify or bypass security features of the modem, as doing so may compromise the integrity of the network and result in immediate termination of service.

9. Amendments to Terms

The Company may update or amend these Modem Ownership and Rental Terms as necessary. Customers will be notified of significant changes through their registered email address or account notifications. Continued use of the modem and internet services after such changes indicates acceptance of the updated terms.

Final Note:

These terms are designed to ensure a secure and reliable internet experience for all Nomad Internet customers. By understanding and adhering to these guidelines, customers help maintain the quality and integrity of the services provided.

For any questions or further clarification regarding modem ownership, rental terms, or the reclamation process, please contact our support team at support@nomadinternet.com or call us at 281-800-1000.

Updated on: 09/27/2025