Modem Replacement Cost

Modem Responsibility Without Nomad Premier Support: Understanding Your Liability

If you’ve opted not to subscribe to Nomad Premier Support, it’s important to understand your responsibility for the modem provided by Nomad Internet. Without this coverage, you are liable for any damage, misuse, neglect, or unauthorized alterations to the modem. You are also responsible for the full or partial retail cost if the modem is damaged, lost, or stolen. This guide will help you understand your liability and the costs associated with damage or loss based on the modem model and its activation time.

Step 1: Understanding Your Responsibility

Without Nomad Premier Support, you accept full liability for any issues with the modem, including:

• Damage: This includes physical damage, liquid damage, or internal issues caused by neglect or misuse.
• Loss: If the modem is lost or stolen, you are responsible for replacing it at the specified retail cost.
• Unauthorized Alterations: Any modifications or tampering with the modem voids your liability protection.

You must follow Nomad Internet's guidelines to ensure the modem operates properly and remains undamaged. If the modem is lost or damaged, Nomad Internet reserves the right to charge you for repairs or replacement based on the modem's usage and condition.

Step 2: Damage Costs by Modem Model

The cost you are responsible for in case of damage depends on the modem model and how long it has been active on your account. Here is the breakdown:

For RAPTOR Modem:

• 100% of the retail price for modems active for up to 6 months.
• 80% of the retail price for modems active between 6 and 12 months.
• 65% of the retail price for modems active between 12 and 24 months.
• 55% of the retail price for modems active for over 24 months.

For AIR Modem:

• 100% of the retail price for modems active for up to 6 months.
• 85% of the retail price for modems active between 6 and 12 months.
• 80% of the retail price for modems active between 12 and 24 months.
• 75% of the retail price for modems active for over 24 months.

For ARK Modem:

• 100% of the retail price for modems active for up to 18 months.
• 85% of the retail price for modems active for over 18 months.

For Other Modem Models (not listed above):

• 100% of the retail price regardless of how long the device has been active.

Step 3: Costs If the Modem Is Lost

If your modem is lost or stolen, you will be responsible for a percentage of the retail price based on how long the modem has been active:

• 100% of the retail price for modems active for up to 12 months.
• 90% of the retail price for modems active between 12 and 24 months.
• 80% of the retail price for modems active for over 24 months.

Step 4: Natural Disaster Exception

In cases where the modem is damaged or lost due to a natural disaster, such as a tornado or hurricane, and there is sufficient evidence to support this claim, Nomad Internet will charge:

• 50% of the retail price for any modem, regardless of how long it has been active.

Step 5: Ensuring Proper Use of Your Modem

To avoid incurring costs for damage or loss, it’s important to follow these modem care guidelines:

• Keep your modem in a safe, dry, and cool location.
• Avoid exposing the modem to extreme conditions or tampering with its hardware or software.
• Use only authorized accessories and cables to avoid damaging the modem.

Step 6: What Happens If Your Modem Is Damaged or Lost

If your modem is damaged or lost, here’s what you can expect:

• Damage Assessment: Nomad Internet will assess the modem to determine the extent of the damage.
• Replacement or Repair Charges: Based on the modem model and activation time, you will be charged according to the percentages outlined above.
• Billing: The charge for repair or replacement will appear on your next bill.

Step 7: Contacting Support for Assistance

If you have any questions regarding your modem responsibility or need help in the case of damage or loss, please contact Nomad Internet’s support team for further assistance.

By understanding your responsibility and taking proper care of your modem, you can avoid unexpected charges. If you would like the added protection and peace of mind, consider upgrading to Nomad Premier Support for coverage on accidental damage and loss.

Updated on: 09/27/2025