Late Payments or Missed Payment

Hello, Nomad Internet Family! 😊

We know how important it is for you to stay connected, and keeping your internet bill up to date is key to ensuring seamless service. This guide is here to walk you through what happens if you miss a payment, how to avoid service disconnection, and how to quickly get your service restored if you're overdue.

Late Payments and Internet Service

We understand that sometimes life gets busy, and a bill might slip through the cracks. However, paying your Nomad Internet bill on time is crucial to avoid any interruptions in your service. If your payment is late, here's what you need to know:

1. Grace Period: If your bill is overdue by 3 days or less, you will not experience any service interruptions. This brief window gives you time to catch up without worrying about your connection being affected.

2. Reconnect Fees: After 3 days, if the payment hasn't been made, a reconnect fee of $20 will be applied to your account. Reconnect fees help cover the costs of restoring service and managing overdue accounts.

3. Service Disconnection: If your payment is overdue beyond the grace period, your internet service may be temporarily disconnected. During this time, you will not have access to your internet connection until the outstanding balance is paid.

How to Get Your Service Back Online

If your internet service is disconnected due to a missed payment, don't worry—you can easily get it restored!

Here's how:

1. Log into Your Secure Portal: You can make your payment anytime through our secure online portal. Simply log in, review your outstanding balance, and submit your payment.

2. Update Payment Methods: If you need to update your credit or debit card information, you can do that in the portal as well. This ensures future payments are processed smoothly and on time.

3. Service Restoration: Once your payment is processed, your service will be restored shortly, usually within two hours. You'll be back online in no time!

Avoiding Future Late Fees and Disconnections

To keep things easy and stress-free, here are a few tips to avoid late payments and keep your internet running without interruption:

• Reminders: Mark your billing date on your calendar or set a reminder to avoid missing a payment.

• Keep Your Payment Method Updated: If you get a new credit card or switch banks, be sure to update your payment information in our secure portal to avoid any declined payments.

Need Help?

If you have any questions about your bill, payment options, or service, we're here for you! Our friendly customer support team is always ready to help you with any concerns.

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon.

We understand that keeping track of payments can be tricky, but with these helpful options, you'll be back online in no time if you ever miss a bill. Thank you for being a part of the Nomad Internet family—we're dedicated to keeping you connected!

Stay connected, stay worry-free! 🌟

Updated on: 09/27/2025