Do I Pay for Shipping When I Return My Modem?

Yes, if you are ready to cancel your subscription with Nomad Internet, no worries! Please contact us via live chat on our website at nomadinternet.com or email us at support@nomadinternet.com.

Nomad internet will provide you with RMA instructions and a prepaid label.

Please keep in mind that you must contact Nomad before you return any item. Please do not ship your modem before your formal cancellation request has been processed and RMA instructions are provided. Failure to formally request a cancellation of your Nomad Internet subscription, or shipping an item independently without contacting Nomad Internet, may result in delays. You will continue to be billed until we receive your modem to the return processing center that Nomad Internet directs you to send your Nomad modem.

Updated on: 09/27/2025